CONTENT LEADERSHIP
AND ACCESSIBLE content design

Leading teams to create content that connects.

Strategic content leadership drives success. When teams have clear frameworks and users have accessible information, everything works better.

Contact me

PROCESS

How I lead teams and craft meaningful user experiences.

SYSTEMS THINKING

Good content doesn't stand alone—it fits into bigger systems. Users and teams both benefit when content is connected across touchpoints and supported by scalable operations.

Accessibility

I help teams design content that everyone can use without barriers. Plain language has powerful results: clear, inclusive content is better for everyone.  

CHANGE MANAGEMENT

Strategic content helps people understand what's happening, why it matters, and what to do next. I design content that guides organizations and users with clarity and confidence.

Recent projects

A group of colleagues sit around a table with their laptops and tablets. Two of the people are looking at a tablet together.

Content design standards

for a government service
A woman is sitting at a table with a silver laptop. Her eyes are closed and her mouth is open in laughter. Two colleagues are sitting with her.

Voice and tone guide

for a consulting firm
A researcher looks through a microscope in a sterile lab environment. There's a stand with test tubes on the table in front of them.

Content strategy AND UX WRITING

for a rare disease charity

This is just a small selection of my work. Please contact me to learn more.

About me

With 15+ years of experience in content design, strategy, and operations, I specialize in building scalable content ops that serve both users and business goals. I thrive on solving complex problems and perfecting details without losing sight of the big picture.

I'm passionate about nurturing talent and helping teams flourish. I mentor junior and intermediate content designers, guiding them through ambiguity as they build confidence and grow their skills.

My favorite punctuation marks are the em-dash, semicolon, and Oxford comma. I love novels, crossword puzzles, and giant dogs.

Photo of Emma from the shoulders up. She's outside and wear a blue jacket, light scarf, and glasses. She's looking into the camera and smiling.

EMMA STEPHEN

TESTIMONIALS

“Emma has had a very clear, positive impact on the company and our content. She developed content and many processes from the ground up. This involved innovation, organizational prowess, and a solid bank of editorial and content management skills. Everything she did included her trademark ability to produce and communicate with precision and efficiency while remaining aware of bigger-picture strategies and processes – a really valuable combination!”

MANAGER

“Emma is one of my absolute favourite people to work with. Not only is she supremely talented, she is also able to figure out what to do in the face of ambiguity and complexity. Absolute top performer and I hold her in the absolute highest esteem.”

Colleague

“Emma is a clear communicator by trade, and she demonstrated this at every level. She made the rest of the team better in this regard. Excellent work.”

Manager

“Emma analyzes problems as a reflex. She suggests solutions, some of which are creative, but, more important, all of which are methodical and consistent.”

Colleague

“I just wanted to write you a quick thanks for being such an outstanding colleague. I could always depend on you for clarity, consistency and leadership. The thoughtful, confident way you go about your work engenders confidence and calm in others.”

Colleague

“I have just booked my 3rd session with Emma. She's a great partner to have on this journey, very knowledgeable, provides great insights, and is very easy to work with. I appreciate her calm manner and that she takes the time to look at my materials and provides salient input.”

Mentee

“You know what says a lot about how phenomenal I think you are? When I need to do anything on this project, I go to your work outputs as reference.

I need to make my Launchpad look nice? See what Emma has done.

I need to make a deck? I trust that Emma has made a nice, well-structured deck.”

Colleague

“Emma's writing is clear, consistent and letter-perfect. Her attention to detail, in particular, is needed in a web publishing environment.”

Manager

“I just loved Emma! She's a very open-minded and helpful mentor. Knowing I can be a real pain, I was and still am very thankful to her. Thanks a million!”

Mentee

LET’s CONNECT

emmastephenfucci@gmail.com‍

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